Karen Lee, Head of Impact, discusses the importance of understanding and measuring impact following the publication of the Hartree Centre’s first evaluation study.
The Hartree Centre is transforming UK industry through high performance computing, big data and cognitive technologies.
That’s our mission. But how do we know whether the research and innovation support we provide to businesses actually creates any value to them or the UK economy? Do we really need to know?
The quick answers to these questions are ‘through impact evaluation’ and ‘yes, we do’. But I would urge you to humour me a little and read on… Continue reading “Creating value for business and the UK economy – evaluating our impact”
The first in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre gives us a gentle introduction in to the world of IT Service Management. Look out for future posts covering service operation, service design, and continual service improvement.
What is IT Service Management?
IT Service Management (ITSM) is the proper design, governance and operation of IT-related services to meet agreed customer needs within predictable cost and efficiency bounds. It brings together policies, processes and people with the common goal of service delivery and continuous improvement.
Why is it important?
Any IT service provider needs a clear idea of what it is they are trying to deliver and to whom. The provider also needs to understand the costs of providing services alongside any financial returns. ITSM provides a mechanism for businesses to be able to meet these requirements.
Continue reading “Shaping IT Service Management at The Hartree Centre: Introduction”