High Performance Computing (HPC) and High Performance Data Analytics (HPDA) – the provenance of the Hartree Centre – are rapidly expanding areas of importance to academia and industry, with myriad new employment opportunities arising. It is predicted that the gap between supply and demand of skilled staff will continue to grow. Despite the face that women make up 51% of the population, on average only around 15% of people working in IT are women. The proportion working in HPC and HPDA is even less. When taken in conjunction with recent evidence that diverse teams and organisations outperform less diverse competitors, there are sound business reasons why Diversity and Inclusion is a priority, as well as moral and social imperatives.
I am one of the founders of Women in HPC, which was formed in the UK by a small group of women who were interested in exploring the reasons why so few women were working in all areas of High Performance Computing. From small beginnings, it has grown into an organisation and network with global reach, holding programmes of events at the major international supercomputing and IT conferences.
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As proud members of the European HPC community, I think it’s safe to say our efforts to achieve a world-class extreme scale, power-efficient and resilient HPC platform are ambitious. We’re working towards a machine that can scale to 100 petaflops.
This three and a half year, 20 million euro Horizon2020 funded project has been designed to answer these challenges:
- How do we build an exascale machine within a sensible energy budget?
- How do we design something so that we’re not moving huge amounts of data around?
- How do we achieve our ambitions cost-effectively?
- How do we deal with all of the complexity associated with running applications on a machine of that size?
First of all, it’s important to note here that we’re not going to be starting from scratch. EuroEXA will build on previous projects that have demonstrated smaller elements of our community ambitions. This learning has directed the approach to EuroEXA and Professor John Goodacre based at The University of Manchester is leading the project and has pulled together a consortium of 40 partners industry and academic partners across Europe. Each project partner will play a fundamental role in bringing together key components of this undertaking. We’ll explain the specific role we’ll have here at the Hartree Centre later on.
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The second in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre gives us an introduction to Service Operation, the primary interface for service delivery with customers.
In the first post of this series, I gave a brief description of IT Service Management and the specific implementation we have adopted, known as ITIL. In this post, I describe how we have implemented one function and three key processes from the ITIL area of Service Operation.
What is Service Operation?
Service Operation is the collection of processes and functions that describe how to deliver services to customers at agreed levels.
Why is it important?
Service Operation represents the primary interface for service delivery with customers. As such, it can win or lose business. It also helps the service provider, by providing clear mechanisms for prioritising customer requests for assistance, and tools to identify deep-rooted issues that require additional effort to resolve.
Continue reading “Shaping IT Service Management at The Hartree Centre: Service Operation”