Collaborating to deliver projects

On 8 October 2019 Business Transformation Manager, Neil Runciman and Head of Programmes, Claire Trinder went to a joint conference from the Association of Project Managers (APM) and Institute of Collaborative Working (ICW) with the theme of “Collaborating to deliver projects.” They both share experiences and reflections from the day:

Claire Ward and Jeremy Campbell from the Institute of Collaborative Working (ICW) set the scene for the day with their “Delivering more through collaboration” presentation highlighting how embedding collaborative working in to organisations assists in building long term, sustainable relationships which help to deliver projects. They mentioned the House of Commons and UK Home Office had particularly been enthusiastic in their adoption of collaborative working while also discussing reasons that collaboration can fail. Often this is due to perception of collaborative working, some see it as a selling technique or don’t understand the requirements leading to individuals acting in silos and not demonstrating the appropriate skills or behaviours.

Image credit: APM Events

The next session was led by Ben Cross who shared lessons learned from delivering the £1.5billion A4 road programme – collaboration was key to this, not only between three main contractors but also between a myriad of subcontractors to ensure project success. Actions taken throughout the project to encourage a culture of collaboration included:

  • Common procurement, reducing stoppages and securing better pricing for materials and machinery
  • Open book reporting for all contractors
  • Board members for collaboration, procurement and stakeholder management
  • A commitment to recruit or develop excellent project leaders throughout

A common vision connecting teams to a purpose and ensuring sufficient resources and training were embedded throughout the actions above, ultimately helping the team to deliver the project to cost, with minimum traffic disruption and a low accident rate.

Next up was something a little more practical, led by John Doyle to demonstrate working towards shared objectives with shared benefits. The exercise saw us work in teams of six to design and build part-sections of paper bridges to transport a table tennis ball over three metres but using only A4 paper, sellotape and scissors! Our team enjoyed this and were successful in putting our project management expertise to the test by quickly identifying and filling the necessary roles, working well as a team and overcoming last minute obstacles while still achieving a win-win situation with both client and supplier benefitting.

Neil Runciman taking part in the practical bridge building session. Image credit: APM Events

Jonathan Canioni from Warwick Business School offered an academic perspective to the conference discussions, quoting several successful examples of collaboration including ‘Food for the Soul’ – a programme between an established chef, the Catholic church, local markets and supermarkets in Naples to provide food to those living in poverty. Discussions continued to examples where collaboration had failed – a private banking app that misunderstood the relationship between bank and customer – when even best intentions and aligned incentives can be administered ineffectively. Key learning points from Jonathan’s talk were that collaboration and coordination are bound together in a number of ways, therefore, although coordination is not quite as valuable as collaboration, it is a necessary step on the way and worth striving for if collaboration is unattainable.

“Hartree Centre places tremendous value on and recognises the benefit of collaborative work and we embed this in many ways. From multi-partner grant funded consortia, to individual collaborative research projects with SMEs or larger national organisations, to our most recent 5 year collaborative Innovation Return on Research programme which partners with IBM Research and UK plc. The workshop was a great opportunity to step away from the day to day and reflect on how we achieve our collaborations and opportunities for us to improve on these in the future. The presentations throughout the day gave great insight, especially on how to define collaboration behaviours up front and as Neil highlights, the criticality of great leadership in supporting this. I really enjoyed the practical exercise as well, although I think our session was slightly more chaotic than Neil’s! However the same is often true in real life, and it is how chaos and uncertainty is managed that is also key to success.”

Claire Trinder, Head of Programmes

“For me, this was an interesting day full of sharing experiences and offering new perspectives. I found Ben Cross’ presentation particularly worthwhile as it offered learning points that are directly applicable to complex projects with multiple suppliers while also highlighting the wide benefits of great leadership. I would have appreciated hearing a contractor’s view of collaboration to ensure a balanced view of the reality of collaborating to deliver projects.”

Neil Runciman, Business Transformation Manager

Meeting the Women of Silicon Roundabout – present and future!

Aiman Shaikh, one of our Research Software Engineers recently attended Women of Silicon Roundabout 2019 – one of the largest gatherings of female technologists in Europe – held at ExCeL London. In this blog post, Aiman tells us more about her motivations for attending the two day event aiming to make an impact on the gender gap and boost careers of attendees.

My main motivation for attending the conference was the opportunity to be among 6,000 attendees who were all like me: eager to connect, learn and take action on gender diversity and inclusion in the workplace. Women of Silicon Roundabout 2019 brought together a programme of inspirational keynotes, panel discussions, networking opportunities, technical classes, and career development workshops – it was the first and only conference I have attended where female technical speakers took centre stage.

For me, the chance to hear from inspirational leaders – many of whom were women – about emerging technologies like artificial intelligence (AI), data analytics, blockchain and cloud computing. This coupled with the strong messages throughout the conference about the importance of diversity and inclusion was truly incredible.

Over 6,000 delegates attended the two day event at ExCeL London.
Image credit: Women of Silicon Roundabout.

One of the many worthwhile sessions I attended was from Denise Jones, Senior Product Manager, LetGo. Denise discussed whether AI has given rise to new and distinctive ethical issues and she challenged the group with statements like “algorithms can predict user preference based on previous activity and based on other users who are like them” raising important questions about how we as technologists can be mindful of bias in our work with AI. It made me really consider the balance of collecting data to provide a better user experience and product personalisation as good thing but collecting too much data and over-targeting audiences can go wrong and be frustrating for users if it’s not relevant.

I also attended the “Confident Speaking for Women” workshop led by Sarah Palmer, Director of European Business Development at PowerSpeaking. This was an incredibly useful 60 minutes packed full of exercises specifically designed to improve presentation skills. It gave loads of helpful tips for ‘presentation newbies’ like myself such as the importance of trying things out in advance and how to project confidence and credibility, especially through using effective nonverbal language. I’m looking forward to implementing several of these strategies in my own conference talks!

Another real highlight of the conference was the Women of Colour networking lunch on the second day of the event. Organised by Google, it was a chance to ‘inspire and be inspired.’ I was fortunate enough to meet with so many role models in tech and find out from them how they progressed in their career, how they managed their work/life balance and grow my own professional networks. I was also lucky to be able to meet with groups of fantastic early career women who were keen to find out more about my job and the Hartree Centre. I really enjoyed telling them more about my role and day to day life as part of the Research Software Engineering team – I hope to see some of them apply for some of our job vacancies as they would be great assets to any team!

Aiman Shaikh | Research Software Engineer | Hartree Centre
Image credit: STFC

I loved this conference – it provided a much-needed, necessary platform to women in technology, inspiring attendees to talk and network with women working across different industries and using a variety of emerging technologies in their day to day jobs. I’ll certainly be taking many of the lessons learned back to the Hartree Centre – it has inspired me to think about AI and data analytics in some of my upcoming projects and how I can make sure I continue to incorporate diversity and inclusion in to my work and professional networks.

Shaping IT Service Management at The Hartree Centre: Continual Service Improvement

The last in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre summarises the steps we have taken to implement IT Service Management. 

In previous posts, I described three key components of ITIL infrastructure which we have implemented at the Hartree Centre – Service Operations, Service Design and Service Transition.  These are all inter-dependent and equal in stature.  However, there is one further area of ITIL which is slightly different because it underpins all of the above – Continual Service Improvement (CSI).  Continuous improvement is vital, because it ensures that processes and functions do not remain static.  They develop and improve in response to operational lessons learnt, leading to overall improvements in service quality.  Continuous improvement provides a feedback mechanism and tools to incorporate that feedback.  It can also work with quality management tools.

ITIL provides two complementary tools to implement CSI – the Deming Cycle, and the Seven-step Improvement Process.

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Shaping IT Service Management at The Hartree Centre: Service Design

The third in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre gives us an introduction to service design, transition, configuration management and change management. 

In my previous post, I described the key aspects of the ITIL Service Operation area that we have implemented at the Hartree Centre.  In this post, I’ll move on to Service Design and Service Transition.

What is Service Design?

The ITIL area of Service Strategy considers all the business requirements for IT services, and from them constructs a high-level view of the range of services to be offered.  Service Design turns this high-level portfolio into a set of service specifications for inclusion in the organisation’s Service Catalogue.  It takes account of the requirements for information security, availability and capacity.  Service catalogue entries also include details of standard service levels (SLA metrics) and provide, where appropriate, pricing information.  Note that non-standard service levels may be negotiated with individual customers.

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Shaping IT Service Management at The Hartree Centre: Service Operation

The second in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre gives us an introduction to Service Operation, the primary interface for service delivery with customers.

In the first post of this series, I gave a brief description of IT Service Management and the specific implementation we have adopted, known as ITIL.  In this post, I describe how we have implemented one function and three key processes from the ITIL area of Service Operation.

What is Service Operation?

Service Operation is the collection of processes and functions that describe how to deliver services to customers at agreed levels.

Why is it important?

Service Operation represents the primary interface for service delivery with customers.  As such, it can win or lose business.  It also helps the service provider, by providing clear mechanisms for prioritising customer requests for assistance, and tools to identify deep-rooted issues that require additional effort to resolve.

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Inspiration, ideas and innovation: Girls in Tech outreach event

In this post, Katharina Reusch, a Software Engineer from IBM Research takes us through their second annual ‘Girls in Tech’ event held on Ada Lovelace Day.

It was that time of year for the second annual “Girls in Tech” outreach event, organised by Katharina Reusch from IBM Research in collaboration with the Science and Technology Facilities Council (STFC). The event was sponsored and initiated by IBM UK Foundation (our Early Professionals Programme for Graduates, Apprentices, Interns and Futures) and the IBM Girls Who Can team. Girls Who Can is a support network within IBM UK Foundation, with the aim to provide a healthy and positive environment where not just women, but all the work force, can prosper and fulfil their potential. After a successful trial event with 80 girls back in October 2016, we decided to go even bigger this year and run a joint event at STFC’s Daresbury (DL) and Rutherford Laboratory (RAL) Campus with 90 girls at each site, aged 12-13.

We had a busy day, packed with activities to introduce the girls to our cutting-edge technologies and where our products fit in everyday life along with our aspirations for where future technologies can make an impact. This was illustrated with demonstrations of IBM and STFC projects currently underway in the UK.

 

The girls also had a chance to quiz us in a career Q&A session (the most popular session on the day!), to understand how to get into a technology career with all the different avenues available to them, from work experience, apprenticeships, graduate schemes and professional career development.

But a day learning about technology is nothing without a bit of hands-on experience: In the Arduino coding challenge, the girls had to code and wire up a temperature sensor for the Ada Lovelace Earth Observation Satellite. Again, this proved to be a very popular session with great feedback from both volunteers, teachers and pupils.

“Science and innovation wouldn’t be possible without inspired minds, great ideas and grand challenges.”

Science and Innovation wouldn’t be possible without inspired minds, great ideas and grand challenges, so for the third activity we set the girls a 60 minute innovation challenge: come up with an innovative idea, outline a prototype and do a 1-minute elevator pitch to everyone in the big lecture theatre at the end of the day. We were all amazed with the creativity, imagination and truly innovative ideas the girls came up with – we even noted some down some for our own work! We covered a wide spectrum of ideas from robots organising your daily schedule at home, medical robots for elderly, smart microwaves to self-learning hair salons.

The winning team at Daresbury invented “Reflect and Select”, a smart mirror in which you can try on online shopping items virtually in the mirror and purchase with one click – who would not buy into that idea? The winning team at RAL introduced a hovering wheel chair to allow disabled people a new found freedom in movement, a wonderful example for “out-of-the-box” thinking!

Throughout the day, the positive spirit and excitement caught everyone, volunteers, teachers and girls. Our IBM staff “had a blast working with the girls, such an inspiring crowd!” and said “the RAL event was excellent and even I felt inspired by all the science and technology on-site.” Teachers confirmed that “it was a great day and the girls enjoyed it; they were clearly talking more about the subject on the way home than going” and Dianne Kennedy from St. John Plessington High wrote to us after the event: “Thank you for the really enjoyable day.  The pupils really enjoyed the experience, hopefully this will encourage them to think about choosing a STEM subject” and Ruth Harrison from Lowton High School thought:

“the balance was right, it was wonderful to see young, vibrant, bright women inspiring our girls to think about a career in STEM and raise their aspirations –  whatever their academic ability.”

This feedback was also confirmed by the numbers as 77% (DL) / 80%(RAL) girls said they now want to find out more about STEM when they get home. We further asked whether the event made them more likely to consider choosing a science/technology degree at university or for an apprenticeship, with 53% (DL) / 63% (RAL) confirming this to be more encouraged and 32% (DL) / 19% (RAL) considering this as a career choice anyway.

We were so pleased with the feedback received from teachers and girls and are keen to plan the next event to inspire even more young pupils to join us in a truly rewarding career choice!

Last but not least, a big shout out for the IBMers Houda Achouri, Kashif Taj, Georgia Prosser, Jenni Marr and STFC’s Sophy Palmer, Phill Day and Wendy Cotterill to help make the event possible and the helpers on the day: Georgia Clarkson, Malgorzata Zimon, Blair Edwards, Martyn Spink, Lan Hoang, Flaviu Cipcigan, Anna Paola Carrieri, Dave Cable, Navatha Tirungari, Rob Allan, Roger Downing, Laura Johnston, Holly Halford, Gemma Reed, Julia Game, Shannon Wilson, Olivia O’Sullivan, Lisa Whimperley, Peter Kane, Greg Corbett, Tom Dack, Jeremy Spencer, Louise Davies, Tom Byrne, Chris Oliver, Jacob Ward, Mostafa Nabi, Sarah James, Rosie Davies, Kate Winfield, Eilidh Southren, Kyle Birtwell, Lauren Mowberry, Vicky Stowell, Dave Wilsher, Manny Olaiya, Preeti Kaur, and Ffion Argent.

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Shaping IT Service Management at The Hartree Centre: Introduction

The first in a series of blog posts from Dave Cable, Head of Service Operations here at The Hartree Centre gives us a gentle introduction in to the world of IT Service Management. Look out for future posts covering service operationservice design, and continual service improvement.

What is IT Service Management?

IT Service Management (ITSM) is the proper design, governance and operation of IT-related services to meet agreed customer needs within predictable cost and efficiency bounds.  It brings together policies, processes and people with the common goal of service delivery and continuous improvement.

Why is it important?

Any IT service provider needs a clear idea of what it is they are trying to deliver and to whom.  The provider also needs to understand the costs of providing services alongside any financial returns.  ITSM provides a mechanism for businesses to be able to meet these requirements.

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From a Computing GCSE to being Deputy Director

“Life is like a large pond, you are surrounded by lilypads and depending on your capabilities and circumstances you have to pick the next one to step onto.”

When I was younger, growing up in Wigan I was mainly interested in three things: football, computers and radio control cars. At school, I decided to study A Levels in maths, physics and chemistry and then went off to study chemistry at the University of Leeds with no fixed idea of what I wanted to do or where I was going afterwards.

After a period of unemployment, I was lucky enough to get a job as a Research Chemist with Crosfield, a Unilever company at the time. This involved working with Crosfield silica to remove protein from beer, essentially increasing the shelf-life of the product. To me, this was great, I was a beer scientist at the age of 21! I enjoyed the challenge of working on new formulations and eventually discovered a way of improving the shelf-life of beer using 50-70% less material than previous methods. At first, the brewers we worked with did not seem to buy in to the idea so the sales staff invited me out with them to explain the process to our customers. That was my first taste of sales and I really enjoyed it so I started to try to go out with the sales team as much as I could.

My next ‘career leap’ was in to telesales and this turned out to be a terrible idea as it really did not suit the way I liked to work and how I liked to develop customer relationships and insight. From there, I went to work for Dionex in a regional sales role with a remit for selling chromatography columns that separate chemical components. It was this position that helped me to recognise that I was actually quite good at sales and learned an important point:

“people do not just buy kit, they buy answers to the problems they want to solve.”

This led me back to my interest in computing where I taught myself how to use a macro-based scripting process that increased the efficiency of the sales process, helping me to match solutions to customer problems.

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Shaping the Northern Powerhouse

Delegates attending APM Project Management Conference 2016.
Image credit: APM

The Association for Project Management (APM) recently held their first Manchester based conference, and the Northern Powerhouse initiative by UK Government was their key theme. Claire Trinder and Lisa Booth from our Programme Management Office attended the event, and it got them thinking about where the Hartree Centre fits in.

“If the Northern Powerhouse were a country, it would be amongst the biggest economies in Europe. If we can make this region an economic powerhouse, the whole of the UK will benefit.”

Phillip Hammond, Chancellor of the Exchequer

It sounds simple enough when you put it like that, but as we discovered at the APM conference, there’s a lot more to unlocking the benefits of the Northern Powerhouse than meets the eye.

The event, held in early December 2016, zeroed in on the developments in infrastructure, communication and technology projects that are being designed to re-balance the UK economy in line with the government’s Northern Powerhouse vision laid out in its strategy document. In summary, the Northern Powerhouse is a vision for a more joined up region in which northern towns and cities work collaboratively, sharing skills and resources to unlock the economic potential of the area.

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Bringing big data to life | TechUK’s Big Data in Action Roadshow comes to Manchester

http://www.dreamstime.com/royalty-free-stock-images-information-exchange-image9317559
http://www.dreamstime.com/royalty-free-stock-images-information-exchange-image9317559

Last week, the Hartree Centre sponsored TechUK’s Big Data in Action Roadshow in Manchester, held as part of a series of events across the UK to demonstrate the tools and technologies available for businesses to use, explore and get value from their data. Read on to find out how the day unfolded. Continue reading “Bringing big data to life | TechUK’s Big Data in Action Roadshow comes to Manchester”